Image by Matcha & CO

Frequently asked
questions

Do you ship internationally?

Currently, we ship within the US and Canada. For more on our shipping, check out our shipping policy.

Do you offer free shipping?

Of course! All US orders over $50 qualify for our free shipping.

Am I eligible for a refund?

We want to make sure you’re fully in love with our product, which is why we offer a 14-day refund for our customers. For more on our refund policy, click here.

Do you test on animals?

Never.

All of our products are proudly cruelty-free!

Can I use your products if I have sensitive skin?

Yes- In fact, we recommend our skincare for sensitive skin! Our products are safe for use on all skin types.

I’m new to J-Beauty...
Where should I begin?

Welcome to the world of J-Beauty! We’ve been in this industry for over a century, so we’re happy to be your guide on all things Japanese beauty. Try starting with our blog or Instagram for the scoop on all the latest in J-Beauty.

Is your matcha ethically sourced?

Yep! We use ECOCERT-certified matcha! That means not only is our organic matcha free from things like parabens and microbeads, it’s also environmentally friendly.

Where else can I follow you?

We’re all over the internet! Come hang out with us over on our Instagram, Facebook, or Twitter.

Are these products safe to wear under my makeup?

Totally! In fact, our Matcha & Chia Essence Lotion was voted Makeup Artists’ Best Lotion to Wear Under Makeup (and we couldn’t agree more!)

What is the difference between matcha and green tea?

Great question! Here is our blog post explaining the difference between the two, and why we are so in love with our organic matcha.